My experience at the Tile Shop has been exceptional! Great knowledgeable staff who went above and beyond to help our family choose the right tiles for our home project. They not only answered all our questions but made sure we knew exactly how to care for the selections we chose.
Very helpful. Great return policy. Most tile orders take a week, some might take less. Mine took less than a week. Definitely have to order, they don't keep a lot in stock, but that is the case with every tile shop I have visited. Saw the reviews speaking of cigarette smell, not that way anymore as far as I could tell.
I had a great experience with Phillip, we picked out bathroom tiles for 5 bathrooms and a kitchen backsplash. He had a great eye and very helpful input to help me design the best looks!!
Horrible experience with these guys. Long story short, we had a water intrusion in our kitchen and have to have our floors redone. The first tile they sent us was of such poor quality (chips, cracks, irregular sizes) that it couldn't be used. We reordered a different tile and were promised that it would be in last Friday. When my contractor showed up on Friday to pick it up, we were told that the warehouse was doing inventory and that they didn't ship the order. I understand that things happen, but why did we find this out only when they were at the store to pick up the tile at the time it was promised! So then we were promised that they would personally go to the shipping terminal and get the tile so that they could pick it up first thing Monday morning. Well, here I sit on Monday morning and I find out that that didn't happen either, but only after we called them to check on it. Their communication is non-existent. I now have made arrangements to take the day off from work to be here for the tile installation that is not going to happen today. I will never again do business with this store!
Helpful sales staff, great selection, ordered and delivery timely. Good return policy on unused tile. Will definitely use again.
The Tile Shop is a US Home Goods Store based in Franklin, Tennessee. The Tile Shop is located at 545 Cool Springs Blvd, Franklin, TN 37067, USA.
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