Customer service was awesome. After a long trip from Florida my husband and I needed to find storage and get the rental truck dropped off. The staff was very nice and helpful in finding the right unit for us. The rates and discounts were great.
I had never rented storage space, although I did visit various units in Franklin before making my decision to rent space at Simply Storage. It was mostly because of the cleanliness of the units, and friendliness of the staff. The day i visited there was also the first day for Karen to work there, and I believe I was her first customer. I feel very secure with my personal items stored at this Simply Storage location.
And I just have to put this here, Stephen is the person I spoke to last. My family and I have come into financial difficulties and have been homeless for while. When we were backed up a few payments Stephen sent me an email and asked me to call him. I came to the office to speak to him and he was a breath of fresh air in the toxicity I've been living in. Most of our creditors are completely unsympathetic, viewing myself and my husband as "accounts receivable" instead of people. Stephen, however, was instantly compassionate. We worked out a payment plan, he gave me multiple options on payment methods, and he made sure I could contact him at any time if we ran into any more trouble. I wanted to cry while talking to him because he had been the first person who didn't turn his nose up at me when I owed money.
The unit was clean and the driveways are graded so there's no concern of my unit flooding. I've never had an issue with the door opening or closing to my unit like I have at some other storage places. The gate is very secure and my code is super easy to remember but hard to guess.
Friendly staff and clean facility! The Manager, Karen stayed over Saturday to help me get things set up
so I could begin process that evening. Top rating is well deserved
We are so thankful to have chosen to do business with this company and will be recommending them to everyone who asks us where they should store their possessions. The price is well worth the service and keeping this place in business for a long time.
I have been renting a unit here for about six months and I have to say I have never experienced doing business quite like this. Every single person I have come into contact with in this company has been friendly, accommodating, knowledgeable, and just a pleasure to speak to.
I have tried to call this location a few times and had trouble getting someone on the phone. I Went by there this week to get some information on a storage unit as my family and I will be moving soon. Stephen was EXTREMELY helpful in getting me the information that I need in order to make this happen. I definitely will be going back to see him once ready to rent a storage unit!
Simply Self Storage is a US Storage based in Franklin, Tennessee. Simply Self Storage is located at 1903 Columbia Ave, Franklin, TN 37064, USA.
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