I find 9 out of 10 employees here to be customer-focused & friendly, which I find more than acceptable. I only give a 4-star rating because I regularly need items they don't seem to carry. These items have consisted of things like unsweetened shredded coconut, whole organic chickens, organic chicken at all (they have the Publix Greenwise line but it's not labeled "organic"), fresh wild caught salmon, spelt flour, coconut butter, or fresh whole wheat pizza dough. The bakery staff kindly took my WW dough order for pickup the next day but having to make another trip was kind of a pain. Otherwise, I'm grateful to have such a clean, friendly store nearby.
As always the P at Publix stands for Perfect! in everything clean, organized, perfect customer service as usual
Customer service was awesome. Very friendly employees.
Much cleaner and organized also.
The store is very clean and has a wonderful deli and bakery area. The personnel are trained well and know their products. Very friendly always ready to offer samples. Also Love the ready to cook section of the meat department. Has saved me several work days with the ready to cook fresh meat and poultry options. I have only found 2 areas I think this store can improve. The dairy department. I have request a particular coffee creamer that all the other Publix in the area carry. I have been told that item has been discontinued which is not correct and also that he would make a special order and call when its there also hasn't happened. Second is the person demonstrating the different featured meals is not very congenial when asked what the selection is or on offering any advise or information on that selection or others that may be displayed. Very different reaction than I find at the other area locations when I stop to collect a recipe card and ask some questions. I got the impression she wasn't comfortable with questions. Even the people who dempnstrate at Sam's want to tell you about what they are preparing or handing out. Have not found that yet. I do Really like the location and the store in general. Just think there is room for improvement.One more thing. If you're going to have your cashiers ask you if you found everything also train them on what the next step should be when the customer answers No.
Was told in the Franklin Store that they can't get water in do to the Hurricane....that it is a supply issue...go here and they have a large display....sounds like a management problem not a supply problem last time I will go there.
The customer service here is always amazing. Wish I could recall the gentlemans name that helped me in the store this evening. Everyone always ready to give you a hand. Love this store. Will continue my shopping here.
Publix Super Market At Berry Farms Town Center is a US Supermarket based in Franklin, Tennessee. Publix Super Market At Berry Farms Town Center is located at 5021 Hughes Crossing, Franklin, TN 37064, USA.
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