Their banking app offers everything an app/online banking customer could want. Mobile check deposit, ability to do bill pay, check account activity, etc etc etc.
I'm glad I found this bank, and gave them a chance to be my new bankers. I look forward to years of banking with them. And I believe that if were to give them a chance to be YOUR bankers, you'd find my review to be a description of your own experience!
I'd had a pretty tough day, and arrived around thirty minutes before closing. I was immediately greeted by Lindsey, who patiently listened to me as I rattled on about what I looked for and needed in a bank account, though I'm sure she struggled at times understanding me because of my speech difficulties after a minor stroke. EVERYONE needs someone like her when they are changing banks, opening accounts, or just trying to conduct bank business! Because of my lengthy conversations with her during the account opening, the branch closing time came and went, and NOT ONE employee within the branch even hinted or acted like it was past closing! It wasn't until I got into my vehicle that I noticed I'd been in there almost an HOUR!! (Most of that time was consumed by my just blabbering on and on)
Recently had the need to open a new bank account closer to where I'm at many days of the week, so I picked this bank solely on its location, and wasn't expecting anything stellar. But I must say, I was terribly impressed with those employees I met, and the wide variety of services offered. This branch may appear small, as it's on the end corner of a strip mall, and what it lacks in square footage it makes up for with unbelievable staff!
And though this branch may unknowingly be the gold star of Renasant Bank, their services and products are top notch as well. I had the need for help setting up my online banking ID, and called the support line, and spoke with a gentleman who quickly assisted me and was pleasant at the SAME time! Not to mention, he wasn't working from some offshore call center, and he wasn't hard to understand either!
Wish I could have kept my mortgage needs in my own back yard. The fees and points were entirely TOO HIGH. I found my solution on line and refinanced from the comfort of my own home.
I also had the pleasure of meeting Bobby, one of the bank's V.P.s. He was warm, engaging, and asked me to request him personally, if I ever had a need or problem. Quite impressive, and not like any banking experience I've had to date.
Renasant Bank is a US Bank based in Franklin, Tennessee. Renasant Bank is located at 9135 Carothers Pkwy, Franklin, TN 37067, USA.
Please contact with Renasant Bank using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Renasant Bank opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bank in Franklin