I realize Always in Bloom is a florist, so Valentine's Day is probably hectic. If it was going to be an issue to deliver within what I call a reasonable work-day time frame, he should have been notified.
Unfortunately I cannot provide a positive review for Always In Bloom in Franklin, TN. In attempt to make my Mother-In-Law’s 70th birthday a little special, I wanted to send her some flowers. A Premium bouquet named “Pleased as Punch”would do nicely. After driving up to Franklin, TN from Birmingham, AL to celebrate her birthday, upon greeting us, she proudly thanked us for the beautiful flowers. I look in the direction she pointed to gaze upon an arrangement that I didn’t recognize. Needless to say, on the inside I was not pleased as punch, but I kept that to myself as I hugged her and let her know I was happy she liked them.
First Class arrangements pure perfection!!!
The gentleman I spoke with was perfectly OK with giving a discount, and that satisfied the financial part of the mix-up. However, when I mentioned that the arrangement wasn’t a nice rounded bouquet as shown on their website, he didn’t hesitate to let me know that their arrangements are different from what’s shown on the website. I guess he doesn’t realize the fraudulence in that. He told me that I should have called them directly to place the order. I let him know that I did call. I called directly to confirm they would have the inventory to provide a “Pleased As Punch” bouquet on such short notice, and the lady set my concern to rest letting me know she “could do it”. He let me know that he himself created the arrangement. He agreed that he had to swap some flowers for others, but he seemed blind to the differences in shape, color and quantity. As I described the differences, he would tell me that I should have called them to place the order and not have placed it online. I would have to remind him 3 times that I did call directly. The gentleman seemed set on trying to convince me that I was in the wrong somehow. I just couldn’t understand how he couldn’t see that the arrangement received was barely like the picture on their website. So, unfortunately, the experience with Always in Bloom in Franklin, TN was not great for me. I would have not posted anything if he’d just said. “I’m sorry for the mix-up. How can I make it better.” But there were no apologies, just a wilted relationship with this business. So, just be careful when you place an order with Always In Bloom in Franklin, TN. They don’t hesitate to create arrangements different from what they advertise on their website, in fact they don’t hesitate to give you a discount. Just know, they were not wrong, you were wrong.
We all know mix-ups happen in life. This one was a flower order. So, I enjoyed the celebration and I waited until the next week when the shop is open to call them and explain the mix-up. As you can see by the pictures, I ordered Premium, but at best received the basic. the shape color and quantity also differed, so some discount would be needed.
I also realize that I am one person who will not be shopping there in the future and that does nothing to change the business status, but maybe this post will avoid this situation happening in the future.
We ordered a wreath for a funeral and spent $175.00.When we arrived at the funeral home we were so dissatisfied and embarrassed. The wreath was truly not what was described to us. For the money spent we got absolutely nothing.
So yes, technically, they were delivered on Valentine's Day, but like most people, I had already left for the day at 6:30, so I was unable to see them until this morning.
Always in Bloom provided me with the most beautiful rehearsal dinner flowers that I could of asked for! They worked under a tight deadline and delivered our flowers exactly how I described. It truly made my event look spectacular- thank you!
He called several times to try and speak with someone before the store closed for the day yesterday, but no one ever answered. When he did get through to someone today, his concern was blown off.
My husband ordered flowers from Always in Bloom for delivery on Valentine's Day. They weren't delivered to my workplace until 6:30 in the evening.
Always In Bloom Inc is a US Florist based in Franklin, Tennessee. Always In Bloom Inc is located at 227 Franklin Rd, Franklin, TN 37064, USA.
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