My wedding bouquet was stunning! Rebecca worked with me to get the look I wanted and stay within my budget.
I ordered flowers for my fiancé as a surprise/congratulations on her first day of work at a school in Wilco. Online ordering was easy and very user friendly, and it appeared to be going as planned. On the day I requested delivery, I received a call from Rebecca's Floral that there was no one by my fiancé's name at the school. Understanding that since she is a new employee, I figured whomever they spoke with must have been mistaken. Simple misunderstanding in my head, so I asked them to deliver to her house.
UPDATE: Rebecca called me within 20 minutes of my phone call earlier and said the flowers I ordered were delivered this morning. I appreciate that she reached out to me after my frustrations yesterday and earlier today. They did arrive, however arrangement didn't look as full as I had anticipated for the price I paid, but it was pretty. Thank you
It appears they have good reviews which is why I chose them. After my personal experience and looking further at the reviews, most of them seem to be from a year or more ago. I would not recommend this florist, as their lack of communication has been really frustrating.
They have informed me that they will issue a refund, and send out a new arrangement to the proper address. I appreciate their handling the situation, but would have wanted to receive more communication through this process. For someone whom rarely buys flowers, this was a rough experience.
I called yesterday afternoon, Friday, to order flowers to be delivered for my brother and sister-in-law for the arrival of their new baby. I spent about 30 minutes speaking with a man about what I wanted to order and him taking all of my information, including my directions to call hospital before delivery to make sure they were still there on Saturday and if not then to deliver to their home on Saturday. My mom called me today (Saturday around 3pm) to say they are still in hospital and hopefully the flowers I ordered will arrive before they leave tomorrow. I just called to ask about whereabouts of order and answering service answered (which I think is who answered yesterday at 1:30 pm too). She said she couldn't look up order. Now I'm in a pickle...will these flowers be delivered or do I order flowers from someone else? Either way, I'm upset that my sister-in-law did not receive flowers congratulating her on the birth of her first child.
(Rating changed from 1 to 4)
Not a good experience at first but the owner Holly went above and beyond our expectations by solving the problem promptly due to an error by a 3rd party. We thank you and will use you in the future and recommend your to our friends and co-workers.
(Change from 1 to 4)
My main issue with Rebecca's is that they told me they would be able to deliver the flowers to her home the next day. They even confirmed the address in Brentwood was deliverable over the phone, and told me the flowers would be delivered the next morning. It has been over a week, and the flowers have not been delivered, nor have I been contacted via phone nor email about this issue. I have called the phone number listed for them 4 times, which is a call center service whom can only send Rebecca's a message that you called. Still have not heard back from anyone after several messages left. I would appreciate a call back with some sort of solution to the fact I have paid you and not received the product/ services I purchased.
Called after hours on a Wednesday to have 2 dozen long stem yellow roses to be delivered next day. Very pleasant lady to my order and flowers were delivered and beautiful. Wife got many compliments and I got "LUCKY". Will use again. Thank you
UPDATE- After posting previously, I finally received a call back. They apologized for the confusion, and mentioned they delivered the flowers last week to another address by mistake. Still did not receive a delivery confirmation though.
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Rebecca S Floral Boutique is a US Florist based in Franklin, Tennessee. Rebecca S Floral Boutique is located at 1400 Liberty Pike #700, Franklin, TN 37067, USA.
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