I come here at least once or twice a week. They have a fantastic fabric selection and coupons. The workers are friendly and very helpful. I come here for all of my crafty needs.
I needed a particular item and according to the store's online inventory there were several. I couldn't find the item or anyone to help me find it. I waited in line and asked the cashier if I could get some help but was told no because there wasn't enough staff to help customers find anything. Luckily for me Michael's was close by and the sales staff was more than happy to help me with my purchase.
I placed a small order online and it was ready the next day for pickup. The Customer Service desk was closed so I had to wait in the long line which I didn't mind because I had plenty of time to waste before meeting a friend for lunch. I found a mini stocking that I wanted to purchase as well.
Here's the thing:. Joann's is THE place to go for a wide selection of yarns, fabrics, etc for do it yourself clothing and accessories. But you can either get the nice cashier who sees you reaching for your cellphone and pulls the weekly coupons up from under the register to scan them for you - or the grouch who made my wife walk out to our car to get her phone because the first cashier "made a mistake by not making you show the coupons yourself" when she ran back in to make an additional purchase.
Since I bit my tongue while Liz inappropriately treated me like dirt at this store for no reason whatsoever, I'll speak my mind now...this store definitely needs to hire happy, helpful people instead of a bunch of old hags that are too mean to even be Walmart greeters!
It will be a cold day in hell before I ever step foot in this place again!
Liz, an employee at this location, was the most hateful person I've ever met!! She immediately snipped at me for everything. Apparently I couldn't do or say the right thing. She aggressively asked for my id and proof of email address and literally huffed when I explained that I don't have email on my phone. I did have a print out of the orders that I received in my email, but that wasn't good enough for her since it didn't show my email address on the print out. She literally huffed a second time and stomped away to retrieve my online order. She peeked in the bag for not even a second (both small ornaments were wrapped with tissue)and said that I would have to get in another line to finish checking out. I asked why and she became angry and snapped at me. So I stepped in Terry's line to purchase the mini stocking and have her sign off on my online order. Terry, a veteran employee, was not even apologetic when I brought up how rude Liz was being.
Love going to Joann fabrics. Love walking the store while picking up what I went for.
Joann Fabrics And Crafts is a US Food place based in Franklin, Tennessee. Joann Fabrics And Crafts is located at 2000 Mallory Ln #270, Franklin, TN 37067, USA.
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