Few more days past, I called again and the person who picked up my phone again asked me if she can transfer my call to director, I said there is no point as I never get response for the messages I leave on voice mail. She assured me that she will personally talk to Director so that I will get a callback...
I really like the gym and the facility but my girlfriend visited 9 hours from out of town and I drove to the Y to find out what I needed and how to sign her in so we could workout together. I drive home, brought back my girlfriend and they had neglected to tell she needed to bring a Photo Id. Which normally wouldn't upset me, but the same women I asked went out of their way to tell me that it said it on the door. I didn't appreciate them being rude about it when I had just been in there asking them. Sure it's on the door and realistically common sense but I had just asked them for that information.
The staff here is wonderful and eager to help. We have 3 kids, so we use the childcare. Our kids enjoy coming here, as do I. I have no hesitation about leaving my kids in the care of the capable staff.
One more week past, I did not receive even a single call, I tried reaching director multiple times, always reached voice mail, left multiple messages on voice mail but did not hear from anyone.
Updated on 7/5
Few more days past no luck, finally I called YMCA and asked them for a refund, I was told that my refund will be processed soon, few more days passed I am still waiting for a refund.
I am absolutely disappointed with YMCA and will never ever recommend any of my friends to ever go to this place where customers are not valued
I called them again as I did not get refund, they asked me If I could be transferred to Director (same old story), I said no thank you, whats the status on my refund. I was put on hold for couple of minutes and finally they said that they have already processed my refund, I asked tell me date and time when the refund was processed, they said while I was on hold :). I just hope I get the refund now............
I had registered for a private swim lesson about 3 weeks ago and I was told that there is no waiting list for private swim lessons and I was asked to pay immediately for the swim lessons and I was told that I will get a call to schedule swim lessons.
1.5 weeks passed I did not hear from anyone. I called YMCA, spoke with director and she told me that their outdoor pool is not functional and hence they were not able to schedule me. Well, the outdoor pool was not functional even the day I enrolled and paid for swim lessons, they ideally should have told me upfront that they cannot schedule me immediately. Director told me that she has put me on the top of list and someone will call me soon.
I called next day and reached same person at reception who told me that she will personally talk to director, Well, she did personally talked to Director but even after that nobody bothered to call me...
This place is my safehaven and escape destination!! I am single mom to 3 kids, work 30 hours, and go to school online full time. The only thing I do for myself (and feel spoiled rotten doing it) is go to the Y for a great workout, steam, and dip in the hot tub, and always grab a peppermint hot tea on my way out! And for the times I have the kids with me my toddler goes to daycare, and LOVES it, and my two older kids go swimming, and LOVE it. I LOVE it too! Thank you YMCA.... now if we could get one in Spring Hill that would be an awesome bonus ♡♡♡♡
The Franklin Family Y is a wonderful, welcoming place with a wide variety of people. Friendly faces greet you; other members make the trip to exercise fun and worth it. Even if you are not terribly social, being at the Y fills the soul as you take care of your health by exercising. We have made the best of friends there!
WORST SERVICE!
Franklin Family Ymca is a US Gym based in Franklin, Tennessee. Franklin Family Ymca is located at 501 S Royal Oaks Blvd, Franklin, TN 37064, USA.
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