After 10 years of taking care of my pups and building what I thought was a good relationship, they would not wait 7 minutes!
My favorite Franklin vet. They've treated 6 of my animals over the years. And even have saved a few of their lives.
Only running 7 minutes past closing time. Driving like a bat out of @#%& to get there.
I stated that I would call her back once I got closer to Franklin, which I did. My ETA on my GPS was 6:07 pm.
The front desk workers only words to me?
I called her back and told her my situation (which she already knew) but, I reiterated: hurricane evacuee, gridlock traffic, don't want to bring my dogs to my friends we are staying with, they have a cat.
I ended up finding another boarder. Crossroads Animal Hospital in Brentwood, TN. They would have taken my dogs that night, but my dogs vaccination records had already been faxed to BGHA from FL. I could not get them re-faxed to Crossroads because they were closed due to Irma by now.
"Well we close at 6. We reopen at 7:30 am. We will see you then Ms. Frith".
I told her that my ETA was around 6 pm (closing time for them).
My daughter and I and our 2 dogs had to evacuate due to hurricane Irma earlier this month. Life happens. We were on the road in grid lock traffic for a total of 2 days making our way back to Franklin to stay with friends. I called BGH for animals to make sure they had room for my dogs. They did and I booked them for Friday, Sept. 8th-Tuesday Sept.12th. Now, for why I gave BGH a 2 star rating ( it would have been a 5 star).
I was shocked. And I still am.
Yes, the staff and doctors are nice, friendly and good at what they do.
Here was my problem.
Battle Ground Hospital for animals provided excellent care and boarding for my two dogs for 10 years. The only complaint I had was that we could not pick up our dogs from boarding on Sunday, so we had to pay for an extra night of boarding, even though we did not need nor want it. But, we were very happy with the care our dogs were given so BGHA was our first choice for their care. My family was transferred to FL with my husbands company in November 2016.
Battle Ground Hospital for animals after 10 years of doing business with you. I remain deeply disappointed for your complete lack of compassion.
5 Stars to Crossroads. 2 Stars for BGHA.
The staff is very friendly! My dog loves going there. The doctors are great with my dog, and the front office staff is efficient and friendly
One of the front desk workers at BGHA called me while I was in grid lock just north of Chattanooga (due to many other evacuees).
They take great care of our cats, even Betty who we took there twice with severe liver problems. They first time they saved her life with intensive care and attention. Sadly there was nothing they could do to save her the second time, but I can rest easy knowing they did everything they could. After words, they even took care of cremation and returned remains to us in a nice little wooden box with her name engraved on it.
We've brought out Sugar Glider and our dog here. Always have a great experience and they take excellent care of our pets.
Not only would Crossroads have taken my dogs that night, but, they gave me an "evacuees discount"! God bless you Crossroads Animal Hospital.
Battleground Hospital For Animals is a US Veterinary Care based in Franklin, Tennessee. Battleground Hospital For Animals is located at 225 S Royal Oaks Blvd, Franklin, TN 37064, USA.
Please contact with Battleground Hospital For Animals using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Battleground Hospital For Animals opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Franklin