-- The waiter seemed to be a geuinely nice guy, I don't think he was intentionally rude at all. He just seemed to have an "off-day". Appeared frazzled, and a couple early blunders set the tone for just a very sub-par experience that he wanted to end as soon as possible, and he wore it heavily.
The bread and oil was great!
My girlfriend went with the Lily's chicken, which was interesting. Chicken was tough, and the flavors fought with each other rather than creating any kind of synergy. Good ideas, but something was just didn't tie it together.
On a table checkup while were eating the remaining Bang Bang Shrimp, the waiter goes on a weird little rant about how "Americans love their fried food" and talked about another appetizer that he thinks we should have ordered instead that was 'much better'. After dropping our shrimp, then clearly talking down on our order, its clear the waiter gave up on us.
2 Stars. Our experience was probably the exception to the rule, but damn. 1 star for service, 1 star for food. Merry Christmas.
My husband and I love to go sit at the bar and get the bang bang shrimp. He raves about the dirty martinis with blue cheese olives and I think they make the best cosmopolitan in 100 mile radius
After being seated, we waited approximately 8 minutes before our waiter acknowledged us. He quickly apologized for the mix-up, taking ownership of the blunder. We appreciated the gesture, hit the reset button and moved on. Our beverage order was incorrect, waiter dropped 1-2 pieces of our shrimp appetizer on the floor (still charged us full price for appetizer, no attempt to replace dropped pieces, or an apology/solution offered).
The bang bang shrimp was great, wish I had 1-2 more pieces ;) !
After the waiters introduction explaining how everything is fresh daily, and everything made in house, I can't say the experience lived up the expecations set from our fist exchange. At no point did I feel like our business was valued or appreciated, the service nor our meal lived up toexpectations or price point. We felt like we got sports bar service at 2x the price. We both agreed on the ride home that there was nothing about our experience that makes us excited to come back.
The Food:
Overall:
The Fish and chips were god awful! I tasted oil, salt, and batter in that order. At no point did I take a bite and think this is enjoyable. At every point I had to inspect my fork to confirm there was actually cod in there. As a seafood junkie from New England, Fish and chips is a hometown favorite. This was awfully executed top to bottom. 'Chips' means potato wedges not french fries. Lazy oversight and subpar execution of a classic.
Had the Bang Bang tacos. They were a little messy. Servers name was Brandi. She did a great job. She was attentive and quick with a smile. Bread was fresh and delicious. Food came quickly and hot. I was surprised it was so slow for lunch time.
This was our 2nd visit to this location. Our server (Michael) was attentive without hovering. We had the Bangbang Shrimp, the Prince Edward mussels Josephine, and the Maryland Crab cakes. They were so good that we didn't regret not ordering the Lobster this time. We would highly recommend a visit!
Food is good and consistent. Good variety and choices! Their specials are really worth trying, always good! Great atmosphere, comfortable!
The Service:
Bonefish Grill is a US Bar based in Franklin, Tennessee. Bonefish Grill is located at 3010 A Mallory Lane, Franklin, TN 37067, USA.
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