Got car back in great and near new condition. Got car back in a timely fashion. Mobile text updates were pleasant. Jeremy was great to have working with me, keeping me posted via phone calls on updates. Loved that the car was washed very well when I got it back. Certainly great service and would recommend ABRA to others. I'm glad I chose ABRA over other body shops. A very satisfied customer.
We had a windshield replaced on an older car. They kept us completely up-to-date on progress. Really pleasant to deal with on the phone. Amazing price. Done sooner than I thought it would be. If we ever need auto-body work in the future (hopefully we won't, tho), this place would be our first choice. Thanks!
My friend WAS going to take her BMW there because Geico is covering 9k in damage and she decided to NOT bring her car to ABRA once she saw my tailgate. She can't handle them forgetting to inform her of even one thing and sending her home with an unfinished car.
It wasn't worth the trouble. I needed some work done on my vehicle from a recent accident. They quoted me $1,500 to replace a front headlamp and bumper. Price's quoted me for half that price with a lifetime warranty. The place smelled of cigarettes, and no one was dressed professionally.
My truck is not finished and ABRA says "oh well, sorry, bring it back and we can charge you to finish the tailgate". ABRA doesn't care. Progressive had no clue about the Rhino liner not being on the new tailgate because ABRA never told them or me it needed to be done. ABRA even said they didn't tell us or progressive about needing the Rhino liner and it was a mistake on their end. Great, now fix your mistake out of your own pocket!
I would of paid for it myself if I needed to but they DIDN'T tell anyone. Now they can pay for it if they even care an ounce about their customers. Such an inconvenience!
ABRA is a disappointment. I have a Laramie Longhorn and the tailgate comes with a Rhino liner. ABRA put on my new tailgate and didn't tell us that they weren't going to do the Rhino liner. My truck was picked up this morning and it was a huge shock that they pretended everything was done with my truck.
BEWARE of this place and their lack to care for the customer.
I was in Franklin, Tn for a wedding and the morning of the wedding my car was broken into and the window was busted out. I called ABRA and they could fix my window that same day. I did have to take it to the shop due to not having anyone to be there while they fixed it. They sent me a text to let me know it was ready. I was unable to get my car due to the conflict of time. They kept my car Friday and I was able to pick it up on Saturday. They done a great job, you can't tell that it is a different window. They cleaned up all the glass free of charge.
I am 100% they won't finish my tailgate.
Abra Auto Body Glass is a US Car Repair based in Franklin, Tennessee. Abra Auto Body Glass is located at 244 Seaboard Ln, Franklin, TN 37067, USA.
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