Here's why I'm disgruntled: I showed up tonight as a walk-in. How walk-ins work: if the business has the time and staff for one, take it, if they don't, tell the person that they are booked for the night so the person can go somewhere else. I showed up tonight, and they told me they could take me as a walk in. I didn't have too long of a wait before they started soaking off my old gel. I sat with foils and acetone on my nails for 20-30 minutes before a girl started working on my nails. She was incredibly nice, but 5 minutes into her work, her manager comes over and tells her she's going to have to stop working on me to work on a party of 3 that just came in with appointments. IF YOU DID NOT HAVE THE STAFF TO HANDLE A WALK-IN, ESPECIALLY IF YOU KNEW A PARTY OF 3 WAS COMING IN, THEN DON'T TAKE THE WALK-IN! I sat there for over 40 minutes waiting for another girl to get to my nails. I almost, almost walked out with my old gel half scraped off, but I'm traveling through and I would have had to go through great lengths to get my nails presentable for a professional event tomorrow. A poor girl sitting next to me had an appointment at 6 and nobody started working on her until well after some one finally got to me. I didn't leave until 7:30, well after the store had closed. I have never, never, had someone start on my nails to be pulled off my nails because a more important person has showed up. That is not good business etiquette. DON'T TAKE WALK-INS IF YOU CAN'T HANDLE THEM!!!
Kacie is still going through school, however when she gets there she is the first nail tech I've had both times and she's been great! I love the gel dip and Kacie is good. I will be back! It's only a few minutes from where I work but the owner stays up to date on all the nail trends and I plan on staying here! They're all so nice, can't wait to go back!
I had a very large Bridal Party come in and get their nails done at Pzzaz for my wedding. They accommodated us so well. We all got to socialize and have fun while getting our nails done together, the staff was amazing! and our nails looked awesome for my wedding! cant say enough about this place. It's my go to for sure!!
I used to be a regular customer of P'zazz Nails and was extremely happy with the service. The owner along with all the girls working there did an awesome job. The business was sold to new owners about a year ago, I have been there about four times and not going back. Today was my last visit, I went it to have powder color change, they soak my nails and waited 50 minutes for what is regularly no more than 15 minutes, customers went in and out and I was still waiting to be helped. I had to leave without my nails done. The have poor customer service, not professionals at all, did not know how to run the business. Shame, it was just the perfect nail salon.
Waited for my wife and this place is the nicest, clean, and very organized nail salon I’ve been in. Staff was really nice and friendly.
I want to like this place. They were all super nice, they all spoke english and could carry on conversations, and the work they did was superb. If I lived here, I would go here all the time.
P Zazz Nail Spa is a US Hair Care Studio based in Franklin, Tennessee. P Zazz Nail Spa is located at 600 B Frazier Dr STE 105, Franklin, TN 37067, USA.
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