My church referred us to this store to assist in the relief efforts of Hurricane Harvey victims in Houston. I visited this store about 15 minutes ago (1230p), and walked away disappointed. After I told the cashier why I was there, and asked him how I can donate, he told me to come back tomorrow and ask for Shelly. He had a customer in front of him ready to buy (me) and he told the customer to come back tomorrow. He didn't offer up any other suggestions, and then gave a half-butt apology. Save your dollars and shop elsewhere.
Mr. Charlie is a True Value legend! That man knows and does it all! Great staff, clean store and full of great products. Not to mention they have an amazing selection of nuts and bolts!
Wow. Amazing service, selection and overall "feel" of the store. This is what a Home Improvement store is supposed to be like, I feel ashamed I never visited this place sooner. Plus the renovations to their Lawn & Garden department adds another dimension to the store.
Images are of an outdoor bench I made, all products from Harpeth True Value
To be sure, this hardware store does have a pretty good selection of tools and basic hardware needs and some of the staff have been friendly and helpful... However, I have had several unpleasant interactions with the gentleman who often times works the cash register on weekdays during the days. He has been short, cold, and unfriendly. On one occasion I went to return a faulty mandrel which I had purchased a few hours earlier. After comparing the mandrel with a new one it was obvious the the part was faulty. After telling the cashier that the part "wasn't working like it should" he sternly told me that "it was a drill and either worked or it didn't" (even though a mandrel is clearly much more than just a drill bit). After showing him the issue he then rudely said "so what you meant to say is that its defective". He for some unknown reason seemed very frustrated with me that I had returned a faulty item and he chose to be condescending instead of helpful and understanding. I love supporting local businesses especially since I own a small business; however, I am choosing to take my business somewhere else where I am more valued.
It's not the selection or the location that makes me love this store, it's all the wonderful people there that make you feel welcomed and informed. They help you any way they can, each person would give you the shirt off their back if it meant you were satisfied. Now that doesn't mean you can go in and harass them for a deal because they this isn't a chain where the owners live in Texas, the owners are usually running the floor, or operating a forklift and even driving a fully loaded semi to a building site. Love them or hate them, their service is impeccable.
Neat and clean with an easy to shop layout. They sell chain and cable by the foot as well as prepackaged. They have a lumber yard as well as gardening supplies in their garden center. Almost anything plumbing you would ever need. And their restrooms are always neat and clean as well. Their staff can always give you pertinent advice on the supplies and tools for any project you ask about. They also stock a wide variety of Case brand pocket knives which are great for Birthday and Christmas presents. I have never had a problem finding assistance when I needed it nor have I ever had to wait in line to check out. They always make me feel like I am the most important customer they have waited on that day. I highly recommend them to anyone who needs hardware, lumber or gardening supplies.
Harpeth True Value Hardware is a US Hardware Store based in Franklin, Tennessee. Harpeth True Value Hardware is located at 203 Downs Blvd, Franklin, TN 37064, USA.
Please contact with Harpeth True Value Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Harpeth True Value Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Franklin