My husband has been here for MRIs three years in a row because his Dr is in the same building. 1st year went ok, a little late. 2nd year an emergency was brought here for an MRI which pushed everything back then the MRI was closed down until the first MRI was read in case they needed a second one. The Dr left bldg before my husband received his MRI. So we are here for a third time. Appointment for image was 11am, dr appt 1:30pm. Should be plenty of time right...wrong, it is 12:10 and they are 1 hour behind again. We got here early, was told then they were 30 minutes late. The lady sitting beside me had a 10am appointment, was called in at 12:05. This will be to our last visit here.
Beware of the this place which sends extra bills after paying what has been accepted and won't accept to what they said and sends the bills for debt collector who charges 40% extra over the bill sent. Also the accounts dept will hung up on the customer calls and tries that it is patients mistake. I will be requesting my doctors to refer me to another place if any of those services required due to these problems.
I had an appointment for a mammogram. The machine was down and they never bothered to call to tell me. The person at the front desk said that they tried to leave a message on my cell phone. I held up my phone and showed him where they had NOT called. This of course was after he tried to tell me I was not on the schedule. I will never come back here. Terrible customer service!
The staff at check in were cold and unfriendly, then made worse by the unfriendly tech who rudely went through a check list of do's and dont's. The order was for a breast ultrasound, and they refused to follow the order without including a mammogram. The radiologist was arrogant and condescending and rolled her eyes when I refused the mammogram. Just a horrible place filled with miserable, unprofessional people.
Every visit has been an efficient experience and the staff has been very kind and knowledgeable.
Cool Springs Imaging is a US Health facility based in Franklin, Tennessee. Cool Springs Imaging is located at 2009 Mallory Ln # 150, Franklin, TN 37067, USA.
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