Poor customer service. Went for a watch battery. Purchased a lifetime plan years ago which they no longer honor. They charged me $54 for a battery and the lady laughed loudly at how old my watch is. It is a 20 year old bulova and was a gift. I am offended and will NOT return.
I went into this location to purchase a battery for my watch. At first, the lady who helped me said it would be no problem and I followed her to the center of the store where she was discussing it with another employee there. Her initial "no problem" turned into me being told they won't touch it because if they break it they can't replace it. I would understand this response if I were asking them to physically install the battery or repair my watch but I was simply wanting to buy a battery I intended to install myself, which I made very clear. The employees at this location are not professionals and I will never return to this, or any other Jared's location after this experience. If I could give it 0 stars I would.
I took a large gold chain bracelet to Jared as it was falling off my wrist and I was afraid of losing it. They replaced the clasp and charged me $300. It did look the same as my old clasp, but they assured me it was better. Within two weeks the bracelet fell off - a lady behind me in a checkout line handed it to me saying it had fallen on the floor and she noticed it. I took it back to Jared and they kept it for a week. Two weeks after getting it back it fell off again. I returned and left it for another week. Same thing happened, so I returned it and asked for an owner or manager. The young woman told me that the clasp loosens so you just have to stretch it and then it will be tight again. If this is the case, why were they keeping it for a week for "repairs" and why didn't they tell me that about my original clasp? Will definitely not be going back.
Worst customer service ever. After being a loyal customer for many years and spending 10's of thousands of dollars with them I would never purchase from them again. Recently my wife bought me a nice watch from there as a gift. I could not accept it since it was purchased from them and promptly returned it the next day.
Fantastic customer service! Staff was very helpful and helped me find exactly what I was looking for. I will certainly return!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Franklin, Tennessee. Jared The Galleria Of Jewelry is located at 549 Cool Springs Blvd, Franklin, TN 37067, USA.
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