Look at the other reviews if you need any more data.
Customer service is important, for this terrible absence of it -- we will never return to this location. Do not feel too important to help customers.
If you want to be demeaned by employees, this is the Kay location you should go to. I needed my wife to go in to verify all of our warranty information at this location for our record-keeping purposes. (Note: Although we didn't purchase our jewelry from here all of our warranty information is stored in a central datastore.) Not only did the distasteful employee act like we were not paying customers, whom have purchased from Kay numerous times, he acted as if it was a large inconvenience for him.
We found what we been looking for!!! Very nice
If I could give a negative star I would! My boyfriend and I went into Kay Jewelers yesterday afternoon, we plan on getting married but he is determined to find the perfect ring! Needless to say this is an exciting time for us, upon walking into their store an employee starts harassing us on what we want, we told him multiple times we are just trying to get an idea of what exactly we want, apparently this answer wasn't good enough because very rudely he said well we offer financing! (I am in no way looking down on anyone needing financing) it's like he was shaming us for only looking and not buying it was crazy! Tell you this tho my bf will purchase a ring and it will be everything I could dream of and it will be no thanks to Kay Jewelers of Cool Springs.
Don't waste your time going here. You will likely not be helped and regret you spent the time, gas money, and calories walking here. Evidently, it is very difficult for them to help more than one customer at a time. If you're lucky, they may acknowledge that you exist and want to make a purchase, but odds are they will be oblivious to your presence.
Kay Jewelers is a US Jewelry Store based in Franklin, Tennessee. Kay Jewelers is located at 1800 Mallory Ln Suite 1476, Franklin, TN 37067, USA.
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