My worst nightmare. Did $3,500 worth of damage to my furniture. Damages exceeded the value of the move. The movers were 4 hours late leaving the point of origin and 8.5 hours late arriving at destination. Movers did not complete the move in one day as promised and were incompetent in reassembling the beds. The general manager denied any responsibility for damages and the office staff threatened to send me to collections. Overall a horrible experience. Pictures worth a thousand words.
Tom and Cathy
Couldn't have been better. Kevon and Jordan(Hope I got the names right) were more than professional, efficient and courteous. They made our out-of-state distance move a great experience. I would highly recommend this company and specifically this team to anyone. Keep up the good work!
Movers showed up an hour & a half later than expected. Original time estimate was between 6-8 hours to move a 3 BR home + garage an hour away. We had 2 trucks, 5 men AND my husband doing as much work as the movers. I walked by one of the men complaining to the estimator at the office saying he was told our move would only take 5 hours, which was a little offputting. I considered buying the insurance option and was told there was no way I would need it by the head of the crew. Fast forward.. we had to pay for 9 hours.. it took so long that we just had them put boxes in the garage instead in the rooms they were destined for. They busted a leg off of one of our armoires - that was the damage they told us about. My husband gave the whole crew tips anyway.. it was when we started putting our rooms together a few days later that we saw 4 or 5 deep scratches on our very large entertainment center, deep scratches on my daughter's bedroom hutch, a piece of granite broken off on one of our nightstands (the top is made of granite) and scratches on a lot of my art, which I was assured they would take the utmost care with. I would have stacked it in my SUV had I thought there could have been an issue there. I messaged the salesman, filled out an unhappy survey and have yet to hear one single word from anyone.
The very best moving crew I have ever used! The men were always cheerful, even on a dreadfully hot day, they wrapped each piece of furniture with blankets and shrinkwrap to keep it secure, and handled each piece as if it were priceless. As some of my pieces are quite old and valuable, I was very happy with the way they were cared for. No walls were bumped, no stairways bumped down with dollies as other movers have done in the past. The men were careful and yet lost no time in getting the job done, and walked through the house and yard with me to make sure that nothing was missed before the truck was closed up. Currently my furnishings are in Two Men and a Truck's storage, until my next home is ready. I look forward to having these great guys bring it all to me again. Everyone from the office to the truck driver and loaders are wonderful people! Thanks for making this a nice, less stressful experience!
Two Men and a Truck Franklin Tennessee location was awesome. Great customer service, professional and quick. I would highly recommend their services to anyone looking for a professional moving company. They get 5 stars from me.
Two Men And A Truck is a US Moving Company based in Franklin, Tennessee. Two Men And A Truck is located at 1715 Columbia Ave #330, Franklin, TN 37064, USA.
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