My husband and I were excited to try The Draft Room at Kings after reading such positive reviews; however, we were shocked by how horrible this experience was. We arrived at lunch time and the restaurant was relatively empty: only about 4 other tables had customers the entire time we were there. Our waitress was not very friendly but took our order and delivered our drinks promptly. About 35 minutes later, our order was brought to the table: cold fries and a burger and a grilled chicken wrap. Upon removing the bun of the burger for condiments, we noticed 3 HAIRS under the bun! Thankfully, I had not taken a bite yet. It took about 5 minutes before we were able to even find an employee to flag down to request our waitress. When she finally arrived to the table, we showed her the bun and HAIRS. Her unapologetic response was, "Well, that's just great. Do you want another one?" We sent it back and asked for everything to be made fresh. The waitress approached the manager who was speaking on the telephone in the back of the room. The manager did not acknowledge us or get off of the phone. We waited for about 20 minutes and were not checked on by the waitress or manager during that time. Finally, when the waitress reemerged, we asked her to just cancel the burger and that we were ready to go. She asked for our credit card to which my husband requested to see an actual check before he turned over his card. The waitress returned a few minutes later with the bill. After ensuring that we were only charged for the chicken wrap, my husband gave the waitress his card. When she returned with the receipt, my husband requested to speak to the manager. The waitress replied, "Lots of people are out today, so he's been on the phone. I showed him the burger earlier and he told me to just bring you a new one.” My husband again asked to speak with the manager. She replied that she would try to “find” the manager. After another 10 minutes of waiting, my husband flagged down the waitress and asked about the manager. She replied, "He's still on the phone." My husband asked if the situation did not seem important enough to the manager to get off of the phone to speak to us, and the waitress replied by shrugging her shoulders and walking away. After this, my husband removed the tip from the bill and left a note for the manager since he never came out to speak to us or apologize for the terrible service or food. This was such a disgusting and disappointing experience.
Margarita lacked taste and when it was sent back it came back with more alcohol which is not what I wanted. I wanted the sweet and sour taste, but it was very bland.
Great place to watch sports. Especially NFL and NHL. They have the NFL Sunday Ticket and a TON of screens, so you can see every game. Cold beer and great food. Friendly staff and comfortable seating. The best sports bar in town!
We came into the Draft Room with a party of seven, and the place was packed. Thy found us a table right away, however our server was busy helping another large party. That's when a Manager, I think his name was Dan, sprung into action.within moments of sitting down, Dan greeted us and took our drink order. He returned quickly with drinks and explained the menu to us. BT the time our server broke away from the other large table, Dan was taking our order. At this point Dan went to help another table, but our server picked right up where Dan left off, proving amazing service. Best treatment we have had anywhere, and all while they were packed. I guess I now know why they were packed
The burger was filled with salt and no fries included. Will ensure we eat before we bowl next time.
The bowling alley was great! Our bill was $51 at the Tap Room which we are not hesitant to pay for quality food. Great service and great server, but the food was lacking. Pricing initially seemed good, but everything is a la carte. An adult burger was the size of a child burger. Three of the four of us will be eating again when we get home because we left hungry.
Good food, slow service. Maybe because it was Father's day. But did get free desert for the slowness.
The Draft Room At Kings Franklin is a US Bar based in Franklin, Tennessee. The Draft Room At Kings Franklin is located at 1910 Galleria Blvd, Franklin, TN 37067, USA.
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