On entering the store we were greeted by Mr. Kyger and offered assistance. We returned the greeting and told him we did need assistance and we began to work with him to fill our need for a new recliner. We were very pleased at his exploring our need and offering options and guidance. My wife and I sometimes have different approaches on such matters and he respected both of us as we came to a chair, my choice, and fabric, her choice, to complete the order. During the entire event Mr. Kyger showed a friendly, warm, and professional manner.
Excellent product, good sales team, prompt and efficient delivery ahead of schedule.
I purchased a couch in December, a sectional fabric "Collins" it started to turn colors after 1 month. I spent 3 months trying to get someone to talk to me about what to do. They sent out a "technician" to take pictures to see if we got approved for exchange. After waiting a month to hear back they told me they needed more pictures. I sent more, another 3 weeks go by and finally approved for exchange. I went in to pick another couch and had to pay MORE $ bc we got leather. Nothing was done about the inconvenience! We waited another 4 weeks for delivery and when it arrived the guys didn't have it covered and damaged the leather. I refused shipment and now trying to get someone to refund me. No customer service and not happy at all!
well the sales people are nice. but after the sale all customer service seems to end. a couch we bought is ready for delivery, but I was very rudely told they would "try" to get my purchased product to me whenever they may happen to be in my area. that was over a week ago. I paid for delivery. I think I'll just go and get my money back and go somewhere else.
update: well this post did get their attention, they delivered my couch the next day. Should of refunded my delivery fee
Highly recommend Jean Rutherford. Great customer service.
La Z Boy Furniture Galleries is a US Furniture Store based in Franklin, Tennessee. La Z Boy Furniture Galleries is located at 3010 Mallory Ln, Franklin, TN 37067, USA.
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