This place has extremely disappointing customer service. My husband and I stopped in over a month ago to have a custom ring made and we still haven't received any CAD work or 3-D renderings, even after putting 25% of the money down (which we weren't asked for until almost a month later) and being told it would only take a few days multiple times. The owner, Billy, was supposed to call my husband back and never did...instead he had someone else call us days later. They apparently don't have a designer on site to communicate directly with either. It seems almost every step of the process is outsourced and complicated. We feel as though they have lied and deceived us the whole way through, and plan to take our business elsewhere.
I first met Heather when she designed my wedding band 4 years ago. It is a perfect match to my ring and I LOVE it! Since then she has designed several pieces for my friends and family members that have all been gorgeous. Also, her prices are fair and unbeatable for the quality of jewelry you get. Would give Platinum Jewelers 10 stars if I could!
I needed a custom design and they were absolutely wonderful to work with. Billy was patient while I finalized my decision and he absolutely knocked it out of the park upon delivery! I will not only be back, but will refer anyone who asks.
Yesterday I took a ring in to be appraised. I was immediately greeted by Nolan who was friendly and quickly impressed me with his knowledge of jewelry. He told me more than I ever knew about a bracelet that I owned and happened to be wearing that day. Chris, the owner, completed the appraisal while I waited. Both gentlemen were very professional and seemed to really enjoy what they do. Well done and low cost. I would definitely recommend them...and they have a nice selection of beautiful pieces available as well.
Have dealt with Chris on a few different occasions. The Service was great and and the best deals around. Bought my wedding ring there with a lifetime warranty. And no questions asked he replaced it when it got damaged. GREAT CUSTOMER SERVICE!!!
Platinum Jewelers is a US Jewelry Store based in Franklin, Tennessee. Platinum Jewelers is located at 2000 Mallory Ln Suite 170, Franklin, TN 37067, USA.
Please contact with Platinum Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Platinum Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Franklin