The rooms were clean as expected for an Embassy. Staff was helpful and quick about special requests. Breakfast was well done and efficient. The pool was well taken care of. It was a great stay for the whole family!
The location is awesome. Right off of I-65 and away from the mall so traffic around is not bothersome. With it being closer to the mall a ton of shopping and eateries are available. The hotel was clean, staff was professional, the amenities are great. I will forever stay at embassy suites when available.
This is at least the 3rd straight year we have stayed here during holiday season. There must have been a management change recently because hospitality here is gone. This hotel used to be great. Now they arbitrarily shut down their bar and restaurant early leaving guest who pay the full rate to fend for their own. We pay to stay here because of their reputation and history of services they had always provided. We would have stayed elsewhere if we had known all their services would be cut.
Overall it was a nice hotel. The room on the other hand was another story. My wife and I were there for a conference and requested a king sized bed and received a room with 2 full size beds. I'm 6'4 265 lbs...i can't fit in a full sized bed. The a/c didn't work and the room was continuously hot. The window was screwed into place not allowing it to open and we were hot the entire time there. There was also never any hot water for a shower at any time during the day or night.
I will not be returning to this location to stay for another conference. I will stay elsewhere and shuttle there.
The staff was very kind and resolved my issue as quickly as possible, but I was charged for part of my hotel cost after paying cash in full without incidents. The Happy Hour is the best at any hotel and bar that I have seen. More detailed checks must be made for cleanup of each room. The curtain that covered the windows looking outside was dirty. The shower curtain was dirty. The size of the room is great, but not the price which should be at least $25 lower because not everyone will utilize Happy Hour amenity.
Embassy Suites By Hilton Nashville South Cool Springs is a US Lodging based in Franklin, Tennessee. Embassy Suites By Hilton Nashville South Cool Springs is located at 820 Crescent Centre Dr, Franklin, TN 37067, USA.
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