I made an appointment for my MacBook Pro for 7:30pm. Expecting them to run on time I planned for other things to do after the Apple Store. 7:51pm I was called back to get help. The guy told me worst case scenario 2 minutes after hearing my problem and turning my computer on.
I was denied help and then went to another employee he helped me as much as he could so I went to another employee and he somewhat started to help me and then proceeded to help someone else in the middle of helping me. I DO NOT recommend this Apple Store.
He then told me what they would be able to do but not in the way it should have been handled, so he just decided to give me off to a manger.
Apple is really stepping on my nerves lately. With them releasing the same "new" products every year to them buying Beats and having the quality be lack luster.
I just recently went to this location and I got help right away. Unfortunately, and this is coming from a store management point of view, the associate was not the best. I came in because my Beats headphones stopped working and (MIND YOU I DIDN'T EVEN ASK THIS) the associate proceeded to tell me they don't have them in store. This was a big, flat out lie. I bought the pair I was bringing in from this location. AND the shelves were still FULL of the style I bought and then some.
I've been an apple user for many years. In all the times I've visited an Apple Store I've never had such poor customer service. Today was the absolute worst ever experience. I had a 4 day old iphone 7 plus that was having a problem with the microphone. The voice quality was muffled and distant to other callers. So I brought my new phone in for a simple swap like Apple is known to do for their customers. I had to argue for over 2+ hours to finally find a Genius Bar worker who could replicate my problem. All the others said the phone was operating normally. I've never been around so many incompetent apple employees in my life. I don't recommend this location for anything.
With the 2011 MacBook Pro 15” there is a glitch with the motherboards video component, that makes the computer stop working when you go to update to the latest software. I wasn’t even informed about it until I explained my case. But was told there was nothing I can do since it’s 6 years old. However if I would have had the problem when it was 5 I would of been covered by Apple..
HOWEVER, the manager and others who helped me seemed to know how to work in this type of environment
After sitting there for 30 minutes with no luck, I had to offer a suggestion to get my computer to work, which the tech graciously accepted. While I’m waiting for my computer to work, my Apple tech has helped other people, making me wait longer. Once 8:47pm hit, he magically tells me that the only way to fix my computer is to wipe it clean. That meant losing all of data and Microsoft Office package. But I needed to decide right that second since they close in 10 minutes. If he wasn’t helping others, instead of helping me I could have left the store a lot sooner. After taking my non-working computer back, I asked for a survey. Which I was told I would get and haven’t. BIGGEST WASTE OF YOUR TIME. They don’t want to fix older equipment, and blame you for it not working. There was 2 other people there with the same software update problem all with newer Macs.
They're okay. Sometimes service is good, others it's just bad. Idk why this location isn't as good as it should be, but maybe it'll get better.
Buddy should probably look for a job in a different field and not one that deals with people's problems
Apple Coolsprings Galleria is a US Electronics Store based in Franklin, Tennessee. Apple Coolsprings Galleria is located at 1800 Galleria Blvd, Franklin, TN 37067, USA.
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