Absolute terrible return policy. Disrespectful Manager. I've shopped there for a long time. I've only asked for one return out of 20 to 30 purchases and it was due to defect. Paid cash and they didn't have another pair in stock. No cash return authorized. Only store credit. BUYER BEWARE!
I went to the Cool Springs/Franklin location and went in just to check out the store and see what it was all about...
An hour later, I walked out the door with 4 new pairs of shoes for just under 100 bucks! Where else can you get designer names for such an amazing price?! NOWHERE!
Great selection. However I wanted a 65 dollar pair of boots. Wanted to pay with a new 100 dollar bill. They wouldn't make change..... C'mon now.
I usually love this store but over the years the quality and selection has gone down. Buckles and straps broken in both Murfreesboro and cool Springs stores as well as smelly and worn insoles. Most recently I just went to cool Springs and looked at a pair of Michael Kors rain boots with obvious discoloration. Now apparently there were two sets of the same with heavy discoloration but with different prices marked at $49.99 And $59.99. The pair I had most likely matched together despite The discolor. The sales lady never once smiled and had a rude attitude and just looked at the bottom and said "these don't match." She then proceeded to get the other pair where she mixed and match3d them like cups on a table. I knew which one I chose bc again the pair I chose had similar discoloration where it matched the most. She had no clue which ones went together..but told me I was wrong and which I politely passed on the rain boots then took the pair back behind the counter where she got the white marker to rewrite the price. She needs an attitude adjustment. Sad to say I probably won't be going back to either stores as well as several of my clients have told me how they haven't liked the store the last times they've gone. This last visit with the rude attendant sealed the deal for me. I hate it bc I love to support faith based businesses but still expect friendly staff. Why not just let me purchase the pair of boots even though they were priced off different but we're the exact same as the other both with terrible discoloration? Get the $50 dollar revenue instead of letting it sit on the shelf. No one will buy a pair of boots w obviously different discolorations that don't match at all. Just sayin.
My favorite black heels just died on me today (after having their caps replaced three times - it's time to say goodbye) so I will be heading to Marti and Liz to replace them and who knows what else I may walk out with this time...
Went in to exchange a pair of shoes that I bought two days ago. They would not exchange them saying they appeared worn. I saw shoes on the shelf for sale that looked 10 times worse on the bottom than mine. Lady was very rude. I will not support a business such as this. I did not ask for a refund, only wanted to exchange with my receipt. The writing they write with was still clearly written on the bottom of the shoes. I’d rather pay $10 more and get decent customer service.
Definitely check them out if your in the neighborhood. You don't be disappointed.
AMAZING!!
Marti Liz Shoes is a US Shoe Store based in Franklin, Tennessee. Marti Liz Shoes is located at 2000 Mallory Ln #210, Franklin, TN 37067, USA.
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