Incredibly friendly and helpful sales associates. I will definitely be doing business with them in the future. Location is easy to find and their selection is fantastic.
I was told that the Honda ranchers were on sale and priced great here. I got online to check for myself, thinking that if this were true, I would go purchase one. I saw that the 3999 price was slashed out and below it had a tab to click for price. I clicked it and filled out the form to obtain the sale price. I was responded to by the general manager Charlie Jess, stating they would be happy to discuss price over the phone. I replied that I only needed a price at this time. The general manager continued to respond with rude emails suggesting that I was not a serious buyer. The reality was I wanted the price to make an informed decision wheter or not I wished to proceed. DO NOT WASTE YOUR TIME USING THE WEBSITE THAT THEY OFFER. ITS ONLY A WAY FOR THEM TO GATHER YOUR INFORMATION AND NOT RETURN THE INFORMATION THEY LEAD YOU TO BELIEVE YOU ARE GETTING BY DOING SO. I HAVE NEVER BEEN TALKED TO LIKE THIS BY A COMPANY IN BUSINESS TO SELL STUFF.
Here is one of the emails I received
Charlie Jess has zero customer relation skills. Absolute worst experience I have ever had while inquiring about a major purchase!
Extremely happy with my new cbr500r! All the guys were great. Steve was great help. These guys made the buying process effortless. Highly recommend!!!!!
The sales staff is top notch, everyone is friendly and very helpful. I drove 2 hours one way to buy my most recent bike here and I do not regret my decision at all. I will continue to buy bikes from CSP.
September 30, 2017. Walked in to see what they have in stock. Was looking for a Yamaha SR400, but bought a fresh from the crate 2014 Honda CB1100 for $6,999, something like $3500 off msrp. 0 miles on the odometer. Staff was friendly and helpful. Two small showrooms on adjacent lots, one was Honda, the other Yamaha & Suzuki. Got more than double the bike I was looking for for only $1000 more, in the same general style. Very very pleased.
"You received the sale price and we will leave our website as it is. The website does not indicate that we will willingly, itemize a full quote without any two way interaction with the customer. The idea here, sir is to be able to engage in commerce and hopefully sell customers whom are viewing our site. Not blindly enable those who only want our lowest price to perpetuate continuous shopping. I apologize if you feel this is unreasonable, but we actually attempt to build rapport and establish relationships with those in need of assistance in purchasing a vehicle, from our store"
Cool Springs Powersports is a US Store based in Franklin, Tennessee. Cool Springs Powersports is located at 1124 W McEwen Dr, Franklin, TN 37067, USA.
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