Warning to potential subscribers.... Once you subscribe, it's about impossible to cancel. I canceled once by phone. They changed the subscription from daily to weekends and continued to charge my credit card. You cannot cancel online. If you call their subscriber phone number, you will listen to the same loop of 5 seconds of music until you decide to hangup. I sat on hold 3 hours while I worked on the computer. The callback service won't ever put you through either. I am writing this while trying to cancel...again. This is a scam.
Paper not placed in newspaper box which has been in place for 25 years! My 91 year old Dad does not need to be toddling through the ditch to find paper. I called and advised if it wasn't placed inside the box, I'd cancel. The supervisor promised it would be handled. I called back 2 weeks later to cancel and requested refund. Since then, the paper has been in the ditch, in the street and once in the box. Lousy customer service and accounting.
I agree with the previous review. I ordered the Sunday paper about a month ago, got one issue, called to let them know, still no paper. I just called yesterday--again--the person didn't seem to speak much English. Didn't understand my question. I asked for a supervisor to call back. No call back. Called again today. They said the paper will be delivered. We'll see. In addition, the local number for the Tennessean on their website is no longer a working number.
If you want to pay for a service and not get the product, this is the place for you! If you want a place you can call customer service and they won’t help you at all...this is the only place for you! Good luck if you subscribe.
The paper is a total waste. Was put on hold for 45 minutes then disconnected. They've had 4 increases this year.
Tennessean is a US Store based in Franklin, Tennessee. Tennessean is located at 121 2nd Ave N, Franklin, TN 37064, USA.
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