We took an officer's uniform shirt to this facility to have it pressed and instead of pressing it by hand (which is how it should have been done with the patches and insignia) the pressing was done by a machine. This compressed the zippers on all the pockets and down the front of the shirt. The machine also left scorch marks in the fabric on top of the zipper pulls.
I dropped a uniform shirt here to be pressed with clear and precise instructions on how the crease should be done. It was done improperly and had to be re-pressed. When I went to put it on, I discovered the zippers had been compressed to the point they would not operate without pliers and a lot of force. When the shirt was returned the "owner" Tim stated his people did not do this. After repeating several times that it was, in fact, done by his business, he agreed to fix the zipper. When shown the scorch mark his people had left in the uniform, he once again stated it wasn't his people that did it and refused to fix it. Now I have a ruined uniform shirt and have been called a liar on multiple occasions by Tim. There will be no repeat business and I would highly recommend everyone to take their business elsewhere.
Favorite place to get my my families clothes dry cleaned. I go there as often as I can
Ruined clothes and didn't care about. Would not give the name of the owner so we could contact. NEVER go to this cleaners.
The owner did offer to repair the main zipper (not all of them) and the result was a botched repair job with colors that didn't match and the zipper too close to the main fabric to function properly. When I asked him what he would do about the scorch marks he said there was nothing to do to fix that aside from replacing the shirt which he was not going to do because he did not believe that his company had made the mistake in the first place! He claims that I lied about where I took the shirt and that someone else must have ruined the shirt! I will never return to this cleaners because of the poor customer service in addition to the awful care taken of this item.
Left a beautiful custom comforter that they shrunk so it no longer fits a queen bed. Not happy! Beware!!
Heritage Cleaners is a US Laundry based in Franklin, Tennessee. Heritage Cleaners is located at 2020 Fieldstone Pkwy #1000, Franklin, TN 37069, USA.
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