Just drove my new(ish) Forester home from this dealership. Robert Moore was great- not pushy, answered all of our questions, and made the process easy. Paperwork took some time but that's to be expected, and everyone there offered us snacks and drinks while we waited. Super happy with our decision to shop here and will be back in the future for our next vehicle.
Friendly and clear communication. Colin does a great job answering questions and getting us the right service for our car.
The staff at this Subaru shop are incredible (Here's looking at you, Collin). They clearly communicate, work to save you money where they can, and prioritize the work needed if you're on a budget. Plus, they do incredible work! They provided us with a rental car on them when they didn't have the part needed to fix our vehicle and made what could've been a horrible week into an encouraging one. I won't take my Subie anywhere else.
Excellent sales staff and employees, they took the time to listen to our needs and found a new 2018 vehicle within our budget
Let me start by saying that I purposefully avoid going to a certain dealership that is only 15 min away and would rather drive 35 minutes to a dealership of my choice because of poor customer service I received at the closer dealership. So receiving good service is important to me. After visiting the Darrel Waltrip Honda for a recall (dealership of choice), we happened to visit the Subaru dealership next door that is under the same ownership. And what a pleasant surprise! We had a pleasure of meeting Michael Goyer who gave us an outstanding service and demonstrated genuine care that is missing from sales people as of late. His no pressure attitude resulted in us getting a brand new Outback which we were planning to buy months later. He is a true gem so if you're fortunate to work with him you outta know that you're in great hands! We are now a Honda/Subaru family and couldn't be happier thanks to Michael Goyer's outstanding service.
Darrell Waltrip Subaru is a US Car Dealer based in Franklin, Tennessee. Darrell Waltrip Subaru is located at 1450 Murfreesboro Rd, Franklin, TN 37067, USA.
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