I also want to point out that while I didn’t work directly with the other service technician, Lane, he was very personable and engaging. The two of them are really doing big things in the Volvo department, and I genuinely enjoyed working with them!
the service dept at darrell waltrip is exceptional. every single time i have been in, the service advisors and the service techs have gone above and beyond the call of duty to make sure that i understand what will be done, when it will be finished, and how much it will cost. if that means calling me several times a day as they come across things, that is fine with me and i appreciate it. they are extraordinary in every respect. the most recent time, josh daugherty was my service advisor, and he even drew a picture for me of what they found and how they were going to fix something that had come up unexpectedly. i have a 2009 volvo C70, and it was in for its 75,000-mile checkup. thank you so much for such great service this time and every other time!
In early April, I brought my Volvo to Darrell Waltrip Volvo for some repair work. I worked with Josh Daugherty in the service department, and this was my second time working with him. I’m being honest when I tell you that I have never been helped by a more knowledgeable technician. Josh clearly has a wealth of knowledge about the Volvo brand. He was able to talk to me about my vehicle with complete transparency and certainly had my (and my car’s) best interest in mind. He was an extremely effective communicator and was always polite and professional. I did take note, that the Volvo service department was always immensely busy, yet somehow Josh was always able to be prompt with his updates regarding my vehicle. I’ve taken vehicles to a number of repair shops in the past with varying experiences, but working with Josh was like a breath of fresh air.
I no longer live in the Nashville area, but when I was visiting for the weekend and had a major problem arise with my car, the folks at Darrell Waltrip Volvo took excellent care of me and my car. They were able to schedule me to come in the same day, arranged a rental car for me, and treated me with top notch customer service throughout the entire process. Lane was able to diagnose one of the problems immediately, and the tech team was able to diagnose and fix the other problem in record time. Lane and Josh both explained what was done clearly and thoroughly without being condescending, and were honest about what was urgent vs. what I could watch and wait. Jennie provided great customer service and follow-up. While clearly, I don't hope to have another car problem that requires immediate attention while I'm visiting Nashville again, if that does happen, I will feel confident going to the folks at Darrell Waltrip Volvo for help. Thank you all!
Darrell Waltrip Volvo always goes above and beyond to ensure my service is excellent--beginning to end. Lane is an exceptional service representative! His knowledge and customer service expertise allow me to feel 100% confident that my vehicle is being serviced for exactly what it needs. Lane always communicates clearly, which I greatly appreciate. Thank you Lane and Darrell Waltrip Volvo for providing outstanding service!
I've a local automotive repair store manager and use DW frequently. The wholesale parts guys are always friendly, professional and attentive. I'd like to give a specific shout out to Jon Brockman. He always remembers who I am and provides me with exceptional customer service!! A true asset.
Darrell Waltrip Volvo is a US Car Dealer based in Franklin, Tennessee. Darrell Waltrip Volvo is located at 1450 Murfreesboro Rd, Franklin, TN 37067, USA.
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