The owner, Frank Odrobina came out a few times and made sure I was taken care of. He went above and beyond to make sure I was satisfied. You do not usually see the owner, he is hands on and makes you feel like he really cared what you wanted, and listened.
5 STAR experience! Upon my arrival I was greeted and felt welcome. The salesperson, Amanda Olson greeted me and showed me many options. She let me test drive a few cars and we selected one. She never made me feel rushed, explained all my options and I feel was quite knowledgeable about the product she was selling. I never felt pushed in to anything.
After a disappointing experience at another dealer, we called Hyundai of Cool Springs. Al spent a lot of time with us on the phone and was very helpful. Drove home happy after just a short time at the dealership. We also liked that the manager is the owner. And a shout out to Mark in finance as well. Thanks guys!
This dealership gets it ALMOST right. When I purchased my 2017 Sonata I was supposed to have a full tank of gas, I had 3/4 of a tank. The salesperson said he would "get me floormats" which, upon reviewing the window sticker were supposed to be included in the purchase. When I made the salesperson aware of this he said he would speak to his manager and "see what he could do." Three days and many phone calls later he called and told me I could pick up my floormats and then exclaimed how happy he was that he made that happen. He didn't make anything happen, he fulfilled the contract.
I have bought three vehicles from this dealership. Oscar Benavides and Frank Odrobina are always helpful and courteous. Looking to buy a Hyundai or Genesis, this dealership will give the best buying experience. They are a five star plus organization.
Amanda did a great job, as did everyone. I will surely recommend this dealership to anyone looking for a car! Don't waste your time going somewhere else! Go right to Hyundai of Cool Springs, ask for Amanda Olson. You will walk away happy as I did!
Actually, everyone I encountered at the dealership was friendly and made you feel welcome.
While I was waiting for financing, she actually even brought me Pizza! Who does that? The whole process from start to finish went smoothly and quickly.
Best auto purchasing experience I have ever had. Craig Francis is great sales person who made me feel comfortable the entire time I was at the dealership. Frank, Oscar, and Mark also provided excellent service throughout the entire purchase process and made it all happen quickly with no BS.
Today I got my first oil change (service is free for the first two years) and in general it went fine. They say they wash and vacuum your car and they did appear to wash my vehicle, but only vacuumed the front. They also lost part of my keychain. A large sequined mermaid that everyone remembered seeing on the keys but no one could find. This wasn't an expensive item, but my fiance gave it to me and it helps me find my keys in my purse. Yes, there was an apology, but other than that, it didn't seem like they really cared. NOT a huge deal, but reminded me that when it comes to the little details, they seem to fall short.
Genesis Of Cool Springs is a US Car Dealer based in Franklin, Tennessee. Genesis Of Cool Springs is located at 201 Comtide Ct b, Franklin, TN 37067, USA.
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