They were prepared and professional. I added a special challenge as I needed to be out the door quickly to make my morning appointments in town. Communications with me from Start to finish were great. They really worked as a team. Lisa who fielded my initial call set the bar high. Justin's video walk around set the right expectations about the condition of this used vehicle. I have no reservations about this dealership and recommend them fully.
Turns out a couple of days after I drove it home the battery died. They were under no obligation to reimburse me for it, but Chad the COO ensured I had a check in the mail within the week.
I was in town on business with limited time. Justin, my product specialist, helped me return my rental and get by the bank for a cashier's check. The price online was exactly what I paid, nothing extra added. It was the best price for this vehicle in a 350 mile radius around Atlanta.
Purchased a 2014 CX-9 with 45k miles after much research. The experience was excellent.
My wife and I bought a 2008 Ford F150 in 6/15/17. The salesman helped us pick a truck that was good. They were honest about the crack in the windshield, but we took their word for it that the engine had no problems. 30 days after we bought it, I had to replace a melted spark plug. The truck runs fine now, but make sure you take it to your mechanic before you buy. Lesson learned.
A friend recommended that I go to Nelson Mazda in Cool Springs to buy a car. I was nervous and honestly do not like the process of buying a car. I met with Ty and he was super helpful- got me a car that fit my needs and expectations! He was so helpful and got me in and out in no time with no hassles. After it was all done I realized this was an amazing experience!
I love my new car and would recommend them to anyone! Please go check them out!!
Working with Nelson Mazda Cool Springs is always an easy, pleasurable experience. Their staff is friendly and responsive. I bought my 2016 Mazda 3 there last year. I've been getting oil changes and maintenance there since and it's the best service I've ever experienced in a car repair shop/dealer.
We were looking at a "starter" car for our daughter - he was open & shared information - no pressure. Gave us recommendations based on our budget. Again, really professional, respectful & helpful - Thanks Ty.
We showed up just as they were closing (8 PM - honestly weren't expecting to talk with anyone). Ty Johnson spent about 15 minutes politely talking with us & answered all our questions (after 8). We knew it was time to leave so we kept it short but he wanted to make sure all our questions were answered before we left - I'd go back just to deal with him...
Nelson Mazda Cool Springs is a US Car Dealer based in Franklin, Tennessee. Nelson Mazda Cool Springs is located at 7104 S Springs Dr, Franklin, TN 37067, USA.
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